{"id":1602,"date":"2024-12-03T16:22:07","date_gmt":"2024-12-03T15:22:07","guid":{"rendered":"https:\/\/www.easyfind.ch\/?page_id=1602"},"modified":"2025-09-03T15:20:50","modified_gmt":"2025-09-03T13:20:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.easyfind.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
1. i have entered a loss report on their website, do i still have to go to the lost and found office to confirm it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

On the Fundservice Switzerland platform you can easyfind.ch<\/a> record a lost property report, which is made available to all Swiss lost and found offices participating in Nova Find. This significantly increases the chance that you will find your lost item again.
will be returned to you. When you enter your loss report, you will also receive confirmation that the loss report has been saved in the system. This can be printed out and also contains the unique reference number under which your loss report was saved in the database. Entering a loss report on the
Fundservice-Schweiz platform is free of charge for citizens.

Attention:<\/strong> The loss of certain items, such as an ID card or passport, requires further steps in addition to recording the loss report on this platform, which is made available to the lost and found offices. The holder of an ID card must report the loss of the card immediately after discovering the loss.
to the local police. The loss of an ID card (theft, loss or complete loss)
destruction) will result in its invalidity. Please inform yourself accordingly, for example at https:\/\/www.fedlex.admin.ch\/eli\/cc\/2002\/468\/<\/a>en#art_24<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
2. i have created a loss report and on the final page there was a possibly matching hit listed. What do I have to do now? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The services offered on the Fundservice Switzerland platform easyfind.ch<\/a> recorded loss reports are forwarded to the
The lost and found will be made available to all Swiss lost and found offices participating in Nova Find, which significantly increases the chance that they will get their lost item back.<\/p>

As soon as you have finished entering a lost property report, a comparison is made with the finds that have been handed in to the participating lost and found offices.
If there are suitable matches that could be your lost item, the possible matches are displayed directly on the final page in a list. You can open the \"Details\" and contact the relevant lost and found office directly using the reference number provided. The lost and found office will then clarify the next steps with you directly.

If no suitable match is displayed, this does not mean that you will not get your lost item back. It may simply not yet have been handed in to a lost and found office or not yet recorded. However, as your lost property report remains stored in the central Lost Property Service Switzerland platform, it will also be taken into account on an ongoing basis when comparing the lost property handed in with the recorded lost property reports. If your find is subsequently handed in to a participating lost and found office, it will be compared with your previously recorded loss report when the lost and found office records the find. The lost and found office will then contact you directly using the contact details provided and discuss the next steps with you.<\/p>

If you entered a password when entering your loss report, a confirmation email with a link was sent to you when you completed the entry, which you can use to reopen your loss report at any time. In the loss report, select \"Save and display finds\" to carry out a comparison with the data entered by
items recorded by the lost and found offices. You do not have to enter your data again or create another lost property report.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
3. i have created a loss report and there was no suitable match listed on the final page. Will I no longer get my lost item back? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The funds available on the Fundservice Switzerland platform easyfind.ch<\/a> Lost property reports are made available to the Swiss lost and found offices participating in Nova Find, which significantly increases the chances of getting your lost item back.

As soon as you have finished entering a lost property report, a comparison is made with the finds that have been handed in to the participating lost and found offices.

If no suitable match is displayed, this only means that your lost item was not yet in the central database at the time it was entered. However, it may simply not yet have been handed in to a lost and found office or not yet entered in the database. Lost items are often brought to a lost and found office by the finder a little later. However, as your lost property report is still stored in the central Lost Property Service Switzerland platform, it will also be taken into account on an ongoing basis when comparing the finds handed in with the recorded lost property reports. If your find is subsequently handed in to a participating lost and found office, it will be compared with your previously recorded loss report when the lost and found office records the find. The lost and found office will then contact you directly using the contact details provided and discuss the next steps with you.
discuss.

If you entered a password when entering your lost property report, a confirmation email with a link was sent to you when you completed the entry, which you can use to reopen your created lost property report at any time. Select \"Save and display lost property\" in the loss report to carry out a comparison with the items recorded by the lost and found offices. You do not need to enter your data again or create another lost property report.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
4 I have entered a loss report and would like to add or change data in the loss report at a later date. What do I have to do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

If you entered a password when entering your loss report, a confirmation e-mail was sent to you when you completed the entry. This e-mail contains a personal link that you can use to change\/add to your loss report at any time and also cancel it if necessary. Call up your loss report via the
link sent to you and enter the required data (e.g. IMEI number),
key number, photo) or change the data where necessary.

After saving, the updated data of your lost property report is immediately made available to the lost and found offices participating in Nova Find throughout Switzerland. Having up-to-date and accurate information about the lost item naturally increases the chance that you will get your lost item back.

If you did not enter a password when entering your loss report, it is unfortunately not possible to adjust\/change your loss report at a later date. If necessary, simply create a new report of loss in this case.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
5. i have already entered a loss report. Can you tell me whether the item I am looking for has already turned up? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We only represent the Fundservice Switzerland platform easyfind.ch<\/a>but not a specific lost property office of a municipality. Unfortunately, we therefore have no insight into whether and when your lost item was found and handed in to a lost and found office.<\/p>

The lost property reports recorded on this central platform are made available to the Swiss lost and found offices participating in Nova Find, which significantly increases the chances of them getting their lost item back.

If a suitable item is handed in to a lost and found office, the lost and found office can compare the data with your previously created loss report and will contact you using the details provided.
Contact information directly.

If you entered a password when entering your loss report, a confirmation e-mail will be sent to you when you complete the entry. This e-mail contains a personal link that you can use to reopen your loss report at any time. Select \"Save and display finds\" in the loss report to compare it with the items recorded by the lost and found offices at any time. If there is a potential match, you can contact the lost and found office directly using the reference number provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
6 I have created a loss report but have now found the item again. Can you please cancel the loss report? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

If you entered a password when entering your loss report, a confirmation e-mail was sent to you when you completed the entry. This e-mail contains a personal link that you can use to change\/add to and cancel your loss report at any time. Call up your loss report via the link sent to you and select \"Cancel loss report\". This will cancel the loss report from the central online database and it will no longer be accessible to the participating lost and found offices.

If you have not entered a password or have deleted the personal link, you can
Lost property reports cannot be canceled prematurely. However, if no suitable item is handed in to a lost and found office, a lost and found report expires automatically after a certain period and is therefore no longer accessible to the participating lost and found offices. You do not normally have to do anything in this case either.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
7 I have entered a loss report and received a personal link for processing\/cancellation. Unfortunately, I have forgotten the password to open the loss report. Can you send me the password again or reset it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The passwords you enter are stored in our system in encrypted form. It is therefore unfortunately not possible for us to view your password and send it to you. Unfortunately, we are also unable to reset your password, as we would not be able to adequately protect your data due to data protection regulations with password resets only via the e-mail channel.

However, every recorded loss report expires automatically after a certain period of time and thus becomes obsolete by itself.

If necessary, simply create a new lost property report with the correct details of the lost item or your current contact details. Alternatively, you can also contact the lost and found office in your municipality directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
8 I have been contacted by the lost and found office and still have to provide data \/ I have been contacted by the lost and found office and still have a query. Who can I contact? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We only represent the Fundservice Switzerland platform easyfind.ch<\/a>but not a lost property authority.<\/p>

On the Fundservice Switzerland platform you can easyfind.ch<\/a> record a lost property report, which is made available to all participating Swiss lost and found offices. This significantly increases the chance that you will get your lost item back.

This service saves you having to report your loss to each individual participating lost and found office or having to check with each lost and found office individually whether your item has been handed in there.<\/p>

If an item has been found and handed in to a lost and found office, a participating lost and found office can contact you directly using the contact details provided in the lost and found report - if there is a matching lost and found report in the system.

From this point onwards, all further steps must be clarified directly between you and the lost and found office that contacted you. You will receive the contact information for the lost and found office as well as the opening hours etc. of the lost and found office when you contact the lost and found office or you can find them on the website of the respective lost and found office \/ the respective municipality,
who contacted you about the item found.

As we only use the Fundservice Switzerland platform easyfind.ch<\/a> but not a specific lost and found office, we are unfortunately unable to answer any questions or provide any information about your found item. Please clarify this directly with the responsible lost and found office that contacted you or contact the lost and found office listed in the hit list in the info sheet directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
9. when can I come to collect my found item? What ID do I need to take with me to collect my item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We only represent the Fundservice Switzerland platform easyfind.ch<\/a>but not a lost property authority.

On the Fundservice Switzerland platform you can easyfind.ch<\/a> record a lost property report, which will be made available to all participating Swiss lost and found offices. This significantly increases the chance that you will get your lost item back.

This service saves you having to report your loss to each individual participating lost and found office or having to check with each lost and found office individually whether your item has been handed in there.

If an item has been found and handed in to a lost and found office, a participating lost and found office can contact you directly using the contact details provided in the lost and found report - if there is a matching lost and found report in the system.<\/p>


From this point onwards, all further steps must be clarified directly between you and the lost and found office that contacted you. You will receive the contact information for the lost and found office as well as the opening hours etc. of the lost and found office when you contact them
by the lost and found office or can be found on the website of the respective lost and found office \/ municipality that contacted you regarding the found item.<\/p>

As we only use the Fundservice Switzerland platform easyfind.ch<\/a> We represent a lost and found office, but not a specific lost and found office, so unfortunately we are unable to answer any questions or provide information about your found item or the collection procedures of the individual lost and found offices (opening hours, documents to be brought along, etc.). Please clarify this directly with the relevant lost and found office that contacted you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
10. how long are found items kept? What happens to found items if they are no longer collected? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

We only represent the Fundservice Switzerland platform easyfind.ch<\/a>but not a lost property authority.

On the Fundservice Switzerland platform you can easyfind.ch<\/a> record a lost property report, which is made available to all participating Swiss lost and found offices. This significantly increases the chance that you will get your lost item back.

This service saves you having to report your loss to each individual participating lost and found office or having to check with each lost and found office individually whether your item has been handed in there<\/p>

The applicable retention periods and recovery modalities depend on the applicable regulations and specifications and may differ from one lost and found office to another.

As we only use the Fundservice Switzerland platform easyfind.ch<\/a> but not a specific lost and found office, we are unfortunately unable to provide any information on how a specific lost and found office regulates this in detail. Please contact the respective lost and found office directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
11 I have found something. What do I have to do? Where can I hand in the item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Have you found something and want to make sure that the owner gets it back quickly?<\/p>

If you have found something that is worth more than 10 francs or is obviously important to the owner (e.g. credit card, keys), you as the finder are obliged to report the find or hand it in to the competent authority. Under https:\/\/www.easyfind.ch\/etwas-gefunden\/<\/a> we have provided excerpts of the relevant passages from the Civil Code that describe the rights and obligations of the finder.<\/p>

If the lost and found office is not yet a participant in the Nova Find network, you can download the application at https:\/\/ www.easyfind.ch\/etwas-gefunden\/<\/a> to obtain the contact details of the responsible lost and found office. Afterwards, please contact
contact the lost and found office to coordinate further steps or to hand in the lost and found.<\/p>

If you have found the item on public transport, you can also contact the transport company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQs 1. Ich habe eine Verlustmeldung auf ihrer Website angegeben, muss ich danach auch noch ins Fundb\u00fcro um diese zu best\u00e4tigen? Sie k\u00f6nnen auf der Fundservice-Schweiz Plattform easyfind.ch eine Verlustmeldung erfassen, die allen an Nova Find teilnehmenden Schweizer Fundb\u00fcros zug\u00e4nglich gemacht wird. Das erh\u00f6ht die Chance deutlich, dass Sie ihren verlorenen Gegenstand wiederzur\u00fcck bekommen. Im […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1602","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/pages\/1602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/comments?post=1602"}],"version-history":[{"count":43,"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/pages\/1602\/revisions"}],"predecessor-version":[{"id":1780,"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/pages\/1602\/revisions\/1780"}],"wp:attachment":[{"href":"https:\/\/www.easyfind.ch\/en\/wp-json\/wp\/v2\/media?parent=1602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}